Visit us @ nearest branch

You can visit any of our branches, where we are ready to answer your queries .

Fraud

Have you seen any suspicious activity or transactions you don’t recognize? immediately contact us on :

• Call us on : 079-23247215
• Email us on : info@gncb.co.in
• Lodge an official complaint on the National Cyber Crime Reporting Portal
• Report cyber fraud immediately on 24*7 Helpline number 1930 (Earlier 155260)

Lines are open 9:30am – 5:00pm on working days.

Lost / Stolen Card

If your Card has been Lost / Stolen immediately contact us on :

• Call us on : 079-23247215
• Email us on : info@gncb.co.in
• SMS on 9898327455 from your Registered Mobile no ATMBLOCK, A/c Number

Lines are open 9:30am – 5:00pm on working days.

Leave a Feedback or Complain

We welcome your suggestions or comments about how we could improve our services.
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Grievance Redressal

Customers are requested to bring to the notice of concerned Branch Managers about their complaint at the first instance or drop written complaint in complaint box. If the complaint is not redressed to the satisfaction of the customer, the same may be taken up with the Bank’s Head office with the following persons designated to deal with Customer’s complaints/grievance.

Contact Person:
Nodal Officer – Shri Piyushkumar M Amin (Head Office)
Contact Detail:
Head Office : plot no 391 sector 16 near Panjab national bank
Email :gncb1973@gncb.co.in, info@gncb.co.in
Telephone No. : 079-23247215
Fax no. – 079-23232336

Integrated Ombudsman Scheme 2021

As per the Banking Integrated Ombudsman Scheme 2021, Customer can contact the Branch Manager if he/she has any complain regarding our banking services. Customers can also give complain in writing to the Branch Manager or Head Office. If customer will not receive any revert of his/her complain within 30 days or if the customer does not receive any satisfactory response from the bank then the customer can contact to Banking Ombudsman on below mention address:

The Integrated Ombudsman Scheme 2021,
Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India,
Central Vista, Sector 17,
Chandigarh – 160017
Email id – crpc@rbi.org.in